Claim Information

We are sorry to hear that your experience with RMC wasn’t perfect. Your satisfaction is key for us, therefore, we will focus all our efforts on finding a solution. In order to assess the situation, we would kindly ask you to provide some information about the order.
RMC QA Team

Customer Identification *Please, let us know your name and the company name.

Contact E-mail *Please, give us your e-mail .

Contact Telephone *Please, give us your phone number.

Invoice Number *Please, let us know the invoice number.

Type of Product *Please, let us know the type of product.

Signed Proof of Delivery *Please provide a signed proof of delivery in cases where the material arrived damaged.

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Problem Description *Please describe the problem with as much information as you can, including reference, dimensions and quantity.

Installation *Is the material already installed?

Pictures Upload *Please upload pictures of the pieces with a measuring tape and/or caliper.

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Max file size 10MB.

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Max file size 10MB.

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Max file size 10MB.

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We appreciate your contact and we will get in touch as soon as possible regarding this matter. If you have any question in the meantime, please let us know.
RMC QA
teamclaims@rmc.pt

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